Terms & Conditions

Rag Bag terms and conditions for your access to and use of the “Website” is subject exclusively to these terms and conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these terms and conditions you must immediately stop using this website. These terms and conditions apply to the goods and services offered from the company, to you and by ordering, you agree to be bound by them. No part of these terms and conditions affects your statutory rights as a customer.

Rag Bag can supply an external bin to UK mainland addresses only.

Descriptions & Advice

All images and illustrations used on this site are for illustrative purposes only to show the product and service described as accurately as possible.

Age of Consent

When placing an order you are declaring that you are the appropriate legal age. If it is found that you are not legally entitled to order our service, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order.

Customer Responsibility

At the time of registration / order please notify Rag Bag of any special delivery instructions. On delivery of your External or Internal bin please inspect them for damage and notify Rag Bag within 3 working days.

Collection Disclaimer

Driver has the right to refuse collection of bags if they are deemed unsuitable for collection.

Price per Tonne

Any price shown or offered is for use on this website only and those prices quoted are valid at the date of collection. Rag Bag reserve the right at any time to adjust the prices shown on this website without any notice or notification.


Payment will be made within 14 working days.


The delivery of goods (external textile bin and internal cardboard bin) will be undertaken by our own drivers or a contracted registered delivery company. The timescale given for delivery of the external bin and internal bin will be dependant on current stock availability.

External Bin

Rag Bag will provide and arrange delivery of an external textile bin at the customer’s request. There is NO charge to the customer or registered participant for this service. The bin will remain the sole property of Rag Bag during the transportation, delivery and use of the bin.

The external bin will be required to be positioned in a safe secure area within the registered participants address.

The external bin must be positioned on a level hard standing surface and have sufficient safe access for use by the participants.

The external bin must NOT be positioned on grass or an uneven surface.

The external bin must have direct access for our service collectors and bin removal company. Failure to comply with this request may result in a charge to the registered participant.

Rag Bag reserve the right to remove the bin from any registered participant’s site within 1 week’s prior written notice.

Internal Bin

Rag Bag will provide and arrange delivery of an internal cardboard textile bin at the customer’s request. There is NO charge to the customer or registered participant for this service. The bin will remain the sole property of Rag Bag during the transportation, delivery and use of the bin.

The internal bin will be required to be positioned in a safe secure area within the registered participants address. It is important that the cardboard bin is not placed outside.

External and Internal Bin Collections

Rag Bag will use their own collectors or a national transport company to collect material from either the external or internal bin. We offer a 14 working day collection time scale upon receiving notification to perform a collection. We will endeavour to reduce this time scale if possible. When a collection is booked there is no communication available between the registered participant and the collector. Rag Bag is unable to collect wet material. Failure to comply with this may result in a failed collection and non-payment made.

Bin Performance

Rag Bag will continually monitor the performance of the external and internal bin on a 3 monthly or 90 day basis.

If the external bin or internal bin does not meet our stated kilogram minimum target of 800kg’s per 12 month period we will contact the registered participant to encourage the use of the bin and our service. If after a further 3 month monitor period the performance of the bin is below the stated kilogram minimum target we will write to inform the registered participant that we will be removing the external bin from the site within a 7 day stated period. We reserve the right to change or amend the minimum kilogram target at any time.

Bag Collection

For customers who wish to use our Bag Collection Service we will provide the necessary tools to take part free of charge. We will provide a Digital Collection Pack. We operate this service UK wide.

Quality and Material Accepted

Rag Bag will continually monitor the quality of all the collected material on a regular basis from the external bin, internal bin and bag collections.

We accept the following wearable items:

  • All men’s, ladies and children’s clothing
  • Paired Shoes (tied together)
  • Handbags, bags, ties and belts

Rag Bag cannot accept and pay for the following items:

  • Duvets both synthetic and feathered
  • Pillows & cushions
  • Carpets & Rugs
  • Soiled or wet clothing
  • Workwear
  • Uniforms (including School Uniforms)
  • Shredded or mutilated textile material
  • Textile off cuts, yarns or threaded material
  • Household linen & towels

If any of the above items are contained within your collection they will be weighed and you will be informed of any discrepancies. We reserve the right to deduct these weights from subsequent payments.

Disclosure of Information: Data Protection

If you would like to receive details of products and offers that may be of interest to you please indicate this by checking the box during the order process, you may be contacted by email, letter, telephone or other reasonable means of communications.

As a user of this site you agree to indemnify both these parties against any claims, losses, expenses or liabilities which may be incurred as a result of your misuse or unlawful use of this website or the server on which they are located including without limitation, arising form any spamming activity, defamatory statements, use of the pornography or the infringement of intellectual property or other third party rights carried out by you for which you are responsible.


Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any part shall not affect the validity of any other part.


You warrant that you will use this Website only in accordance with these Terms & Conditions of Use and only for lawful purposes and in a lawful manner; and all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.


You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arsing out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of the Website.

Imitation of Liability

The Web site is provided to you on an "as is" and "as available" basis without any warranty being given in relation to the Web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.

We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Website

We will not be liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with the use of the Website or supply of goods or, likewise, for any consequential or economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any special or indirect losses whatsoever. This does not exclude liability for breach of contract in the supply of goods where the limit of our liability shall be the purchase price of the goods.

Nothing in these Terms & Conditions of Use shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Rag Bag and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information., products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation , indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website running smoothly. However, Rag Bag takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Please read about our privacy policy here